Training FAQs

Unless your training invitation has specific instructions for registering, use the links on our Training page. The links will only appear when trainings are available for sign-up. If you have any questions about registration, email our Senior Training Coordinator, Michelle Reber, or call her at (800) 718-4023.

On our Videos page, you can find general information about Orenco, our products, and our technologies. If you need O&M-specific videos and documents, visit our Operator Resources page.

Besides the trainings we offer at our headquarters in Oregon, we work closely with our Distributors and AdvanTex Dealers to offer trainings in other areas. If you’re interested in a particular training, talk with your local Distributor or Dealer. You can find the closest one by using our Distributor Locator.

Orenco can also customize a training for the specific needs of your company or group. To request a customized training course, contact Angela Bounds, Training Manager, at (800) 536-4197 or abounds@orenco.com.

We offer workshops and webinars throughout the year, but most of our trainings are held in the months of November through April, the industry’s off-season.

A Continuing Education Unit (CEU) is related to structured, relevant professional training above and beyond that of initial certification or employment in a particular field. One CEU is the equivalent of 10 clock hours of training or formal instruction. This includes workshops, seminars, etc. CEUs are usually required to renew professional certificates or certification.

A Professional Development Hour (PDH) is an hour spent engaged in an activity that advances or enhances professional skills or scientific knowledge. These activities usually include technical, managerial, or ethical topics and they’re often required for professionals like engineers and designers.

Contact Hours are spent on classes or activities that contribute to the participant’s professional skills. They’re often used to track time spent in less-formal educational activities like touring facilities or wandering exhibit halls.

Almost all of our trainings qualify for some amount of continuing education or professional development credits. We are certified providers of CEU/PDH credit courses in RI, NY, OR, FL, and CA. If your local jurisdiction will accept general CEU/PDH hours toward certification, your certificate of completion will list the number of eligible hours for the course.

Oregon residents who take specific courses for DEQ certification can earn CEU credits through the Oregon Environmental Services Advisory Council (OESAC). Residents of other states or participants in our general courses can earn CEUs through Umpqua Community College (UCC). UCC is accredited through the Northwest Commission on Colleges and Universities.

Visit the Oregon DEQ’s website to find out more.

Currently, we can accept both Visa and MasterCard. If you have questions or need to make other arrangements, please contact Michelle Reber at (800) 718-4023 or mreber@orenco.com.

If you attended the live webinar, we’ll send your certificate within one to two business days to the email address you provided at registration. To be eligible for a certificate, you must have attended the webinar for at least 60% of the total time listed.

If you watched a recorded webinar, you need to complete the quiz at the end of it with a score of 70% or better to receive a certificate. If you score below 70%, contact us at training@orenco.com to retake the quiz. We typically send certificates for recorded webinars within one week of receiving your quiz score.

Certificates are generally sent to attendees within seven days of the webinar. If you haven’t received yours by the end of the week following the webinar, check for it in your email's "spam" folder. If you still don’t see it, contact training@orenco.com for a replacement.

If you watched a recorded webinar, you need to complete the quiz at the end of it with a score of 70% or better to receive a certificate. If you score below 70%, contact training@orenco.com to retake the quiz.

No. Under our current system, you must register for each webinar individually.

Popular web browsers like Mozilla Firefox™, Google Chrome™, and Microsoft Edge™ should all be compatible. We don’t recommend using the Mac browser Safari™ because some versions may not be compatible.

Once you register for one of our webinars, you will begin receiving notifications of upcoming webinar sessions and topics.

All of our notifications include an “opt out” feature at the bottom of the email. If you don't see it, contact us at training@orenco.com or 541-459-4449.